Adding Users - No Email Received

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Adding Users - No Email Received chapmanj  2018-10-05
 

Hello

I added my 2 lab members as users to our laboratory QC Panorama Project and in the instructions it says they should receive an email inviting them to create an account. I initially did this on 9/14/18 and they never received any communication. We have checked all junk and spam folders. Any suggestions or work arounds to get them up and running so I am not the sole person able to access our AutoQC?

Thank you for your help! :)
JRC

 
 
Brendan MacLean responded:  2018-10-05

If they are truly added, they should be able to click the "Forgot password?" link to get the server to send them a password reset email.

Have you checked to make sure their email addresses are appearing in the appropriate group in you project permissions?

--Brendan

 
chapmanj responded:  2018-10-05

Hi Brendan,

Thank you, we were able to get them on by doing the "forgot password route. They were in the correct group.

Take Care
Jessica