Adding Users - No Email Received chapmanj  2018-10-05 09:38:59
 

Hello

I added my 2 lab members as users to our laboratory QC Panorama Project and in the instructions it says they should receive an email inviting them to create an account. I initially did this on 9/14/18 and they never received any communication. We have checked all junk and spam folders. Any suggestions or work arounds to get them up and running so I am not the sole person able to access our AutoQC?

Thank you for your help! :)
JRC
 
 
Brendan MacLean responded:  2018-10-05 09:43:35

If they are truly added, they should be able to click the "Forgot password?" link to get the server to send them a password reset email.

Have you checked to make sure their email addresses are appearing in the appropriate group in you project permissions?

--Brendan
 
chapmanj responded:  2018-10-05 09:50:04

Hi Brendan,

Thank you, we were able to get them on by doing the "forgot password route. They were in the correct group.

Take Care
Jessica