Hi Robert,
We have a single document import queue for all the projects on PanoramaWeb, and there are some documents in the queue right now that are taking a long time to import. Within your folder you can only see the documents that you have put in the queue, not the ones in the other projects on the server. Your document should get imported in the next couple of hours. I will keep an eye out on the import queue.
Thank you for posting to the support board.
Best regards
Vagisha